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In recent years, both the industrial sector, the governments and the European Union, have realized that there is a need to design better services for citizens and customers worldwide. Furthermore, businesses and governmental organizations, now more than ever, have to face the challenge of increased changes and innovation, since globalization increases the pressure for operating efficiently and reducing operational costs.

Interoperability has emerged as one of the most active areas of research at the “e-business” and “e-Government” level and promises strong productivity and profitability growth of information systems in business and public organizations. Especially in the public sector, handling the high cost of services requires immediate attention, taking under consideration the difficulties of the economy.

A systematic approach to reduce the bureaucracy

40 Steps towards the new era of Governance

The Department of Information and Communication Systems Engineering, University of the Aegean, suggests a methodology, which is described in 40 steps. The main idea is the transformation of bureaucratic procedures carried out by the public sector, so that they can run as quickly and effectively as possible, with the aim of full reshape.

The existing methodologies implement only the redesign or the transformation of a certain type of service. The suggested methodology can be operated only by reshaping any service undertaken by governmental organisations at any level. It will, therefore, allow transformation and redesign not only of the services undertaken within a specific organization, but more importantly, of procedures related to different agencies, while also taking into account all the parameters presented in the redesign of a service/ process, the framework of functionally and the institutional framework of e-Government.

Based on the above, the application of this method can contribute significantly to the reconfiguration of the public sector, as it will reduce costs and it will redefine jobs while at the same time, it will simplify procedures in the interest of citizens.

1st PanHellenic Innovation Contest on e-Government

Towards supporting innovative ideas for Administrative Reform and the Management of Processes in the Public Sector, the team made it to the final phase of the contest Wegov2010 it was included in the 6 best ideas out of 50) in the category of Best Idea.

The contest aims to encourage and promote youth innovation in the area of e-Government and it is an initiative of the laboratories of the University of the Aegean, NTUA, University of Piraeus and the Greek Interoperability Centre, with the participation of specialized laboratories from the University of Athens, the Ionian University, the Athens University of Economics and Business, the University of Peloponnese and the National School for the Management of the Public Sector.


Contributors: Charalampos Alexopoulos and Chris Kleisiaris, Postgraduate students of the Department of Information and Communication Systems Engineering. Cover (pdf) Public_Sector_Services_Transformation_Methodology.pdf